It’s an online process or platform where any party can file a dispute online with appropriate drafting and affidavit where all the concerns must be fulfilled. And thereafter including the second party, the mediator is fixed where there are three steps for the online dispute resolution and therefore there are certain processes which must be followed for the online dispute resolution. The steps and functions of these processes are as follows.
Functions and Working Mechanism of Online Dispute Resolution
Filling Disputes: At the initial steps, there are provisions for filling online disputes through the drafting including all the concerns that must reveal the base of disputes.
Involvement of Mediator: The role of the mediator is significant in jurisprudence where any disputes can be solved through mediation, especially when there are chances and acceptance from both parties.
Final Verdict or judgement: After the final steps i.e., hearing where there are no chances for mediation, the final verdict is passed from the judicial systems.
In the judicial process, there are three steps of conflict resolution where at the initial level i.e., after filing the disputes there are negotiations which are done by both parties, and thereafter, mediation is done if possible, and finally, there is adjudication where a final verdict is passed from the court.
- Negotiation: The first step is where both parties have the right to negotiate which can solve the disputes at the initial steps.
- Mediation: Here, there is a mediator to resolve the dispute
- Adjudication: The final step, where the decision is delivered by the judicial authorities.
Features and Benefits of Online Dispute Resolution
Easy and Convenient while resolving disputes where it helps the person solve the problems easily.
Cost-effective features of online dispute resolution help you minimize the cost applicable to multiple places.
Speedy Resolutions: hearing and decisions are delivered shortly
Easy Accessibility of online dispute resolution helps you have fast and easy resolution.
Security: It is secure where all the data and communication are saved properly.
Flexibility: Allows for asynchronous communication and scheduling.
Usage and Applications of Online Dispute Resolution
It can be used widely, especially for all kinds of online dispute resolution like E-commerce, family disputes, intellectual property and employment, etc which is beneficial to solve conflicts easily without consuming your time. So the usage of online dispute resolution can apply to all these
E-commerce: Where it is beneficial in resolving the disputes between buyer and seller. In this case, one can easily file a dispute online.
Family Disputes: for any kind of family dispute such as settling custody, divorce, or property distribution issues, it becomes easy to solve the disputes.
Intellectual Property: While claiming for any disputes about the intellectual property, it is beneficial to ensure the solution.
Consumer Complaints: while filing a complaint against some service provider it helps in managing disputes between consumers and service providers.
Conclusion
Considering the facts, applications, features and functions of online dispute resolution, it has been enriching the judicial process by minimizing the efforts for both the parties and the judiciary as well. In the current scenario, there are various legal tech companies which have been facilitating such software which can integrate legal services with such kinds of software that can facilitate these services. However, the Indian judicial system has been performing with online dispute resolution where the time consumption is getting less and productivity has been enhancing.